Refund Policy

1. Introduction

This Refund Policy outlines the terms under which Ozyus Technology provides refunds for its products and services.

2. General Principles

• Refunds depend on the nature of the service.

• Custom and project-based services may not qualify.

3. Eligibility

       Products & Readymade Parts

• Refunds if defective/damaged/incorrect. Notify within 7 days.

       Project-Based Services

• No refunds after initiation. Partial refunds possible if Ozyus cannot deliver.

       Dedicated Resources

• No refunds once work begins. Replacement resource offered if required.

       3D Printing

• No refunds after printing begins. Reprint offered if failure is our fault.

4. Refund Process

• Email request with proof.

• Reviewed in 7-10 days.

• Approved refunds processed within 15 working days.

5. Non-Refundable Cases

• Client delays or input issues.

• Minor 3D print variations.

• Digital deliverables once shared.

6. Cancellation Policy

• Possible before resource allocation with 10% deduction.

7. Governing Law

• Refund policy governed by Indian law, Rajkot courts jurisdiction.

8. Contact

• Email: contact@ozyus.com
• Phone: +91 94284 52162
• Address: Sukrut Complex, Guruprashad Chowk, Rajkot 360004, Gujarat, India